Refund Policy for BrainHub.co.za
Effective Date: 1St September 2024
At BrainHub.co.za, we are committed to providing high-quality educational content and ensuring that you have a positive learning experience. If you’re not satisfied with a course, we offer refunds under specific conditions. Please read our refund policy carefully to understand your rights.
1. General Refund Terms
We offer refunds for eligible courses, subject to the following conditions:
- Refund Window: Refund requests must be made within 7 days of the course purchase date.
- Course Progress: You must not have completed more than 10% of the course content to qualify for a refund.
- Refund Processing: Approved refunds will be processed within 30 days of the approval date. Processing times for receiving refunds may vary depending on your financial institution or payment provider.
2. Refund Eligibility
You are eligible for a refund if:
- You request the refund within the 7-day refund window.
- You have not completed more than 10% of the course content.
- The course content is substantially different from what was advertised or fails to meet the platform’s quality standards.
- There was a technical issue preventing you from accessing the course, and this issue could not be resolved by our support team.
3. Non-Refundable Cases
Refunds will not be issued in the following cases:
- Change of Mind: If you have changed your mind after purchasing the course.
- Course Completion: If more than 10% of the course has been completed.
- Expired Refund Window: If the refund request is made after the 7-day refund window.
- Promotional or Discounted Courses: Refunds are not available for courses purchased at a discounted rate or during special promotions unless otherwise stated.
4. How to Request a Refund
To request a refund, follow these steps:
- Email us at info@brainhub.co.za with the subject line “Refund Request” and include the following information:
- Your full name
- The course title
- The date of purchase
- The reason for your refund request
- Our team will review your request and respond within [Insert Time Frame, e.g., 5-7 business days].
- If your refund is approved, it will be processed within 30 days of approval.
5. Subscription Refunds
For subscription-based services on BrainHub.co.za:
- Refunds are only available if the cancellation request is made within 7 days of the first payment.
- No refunds will be provided for subsequent subscription payments unless there is a billing error or a technical issue that prevented access to the service.
6. Course Cancellations
BrainHub.co.za reserves the right to cancel or remove a course at any time. If we cancel a course that you have purchased, you will be entitled to a full refund, regardless of your progress or the time elapsed since purchase.
7. Refund Processing Time
- Approved refunds will be processed within 30 days of approval.
- Refunds may take additional time to reflect in your account, depending on your bank or payment provider.
- If you do not receive your refund after 30 days, please contact us at info@brainhub.co.za.
8. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services or legal obligations. Any changes will be communicated via email or posted on our website. Continued use of the platform after such changes indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions regarding this Refund Policy or need assistance, please contact us at:
BrainHub.co.za
Address: 9 Douglas Crowe Drive, Ballito, 4420
Email: info@brainhub.co.za
Phone: +27 74 900 0908
